Carlos Bergara
Restaurant operations and reservations specialist
Carlos Bergara writes about reservations, operations, and demand control in restaurants. His articles build on patterns observed by the Plattio team across confirmations, no-shows, coverage, lead time, repeat visits, and operational strain, focusing on how to turn those signals into clearer decisions for the dining room, the kitchen, and the business.
Published articles
Everything written by Carlos
How to manage a restaurant waitlist without losing tables
An operational guide with a protocol, template, metrics, and criteria to manage a restaurant waitlist without losing tables or breaking your reservation logic.
Restaurant growth metrics: 5 signals worth acting on
The 5 metrics worth reviewing every week to know whether your restaurant is truly growing: coverage, lead time, repeat visits, average check and channel.
Restaurant rush-hour operations without bottlenecks
A practical guide to organizing restaurant rush-hour operations with clear roles, fewer bottlenecks, and a smoother service pace.
Reduce no-shows in restaurants and reclaim tables in time
A practical guide to reducing no-shows in restaurants with confirmation, reminders, easy cancellation, a waitlist, and fewer empty tables.