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Waitlists

Turn the wait into a controlled experience

Manage virtual queues with accurate wait estimates and automatic alerts to fill tables without the chaos.

Automatic alertsReal-time estimatesZero physical lines

Waitlist

La Braseria Central

12 waiting
Perez party
4 guests
12 min
Lucia R.
2 guests
18 min
Vega group
5 guests
24 min
Alert sent to: Perez party
WhatsApp

What you gain from day one

Fewer walk-offs at peak hours
Clear, real-time wait estimates
Automated guest communication
Full control over table flow
Higher waitlist-to-table conversion

How it works

Manage every step of the wait without friction and with clear information for your guests.

They join in seconds

Guests sign up via QR or your staff adds them on the floor.

Real wait estimates

The system calculates the wait based on capacity and turnover.

Automatic alert

WhatsApp/SMS notifications when their turn is near.

Table ready

Guests arrive right on time and the table fills instantly.

Features that fix endless waits

Virtual queue by QR and on-site

Guests sign up from their phone or your team adds them.

Dynamic ETA

Wait times updated in real time.

Live multichannel notifications

WhatsApp, SMS, or email based on preference.

Priorities and notes per party

Tag families, accessibility, allergies, or VIPs.

Conversion and wait times

Analytics to measure walk-offs and occupancy.

Integrated with reservations

Avoids double-booking and optimizes every seating.

Key metrics

Measure conversion, wait times, and walk-offs to fine-tune your operation in real time.

0%
Waitlist-to-table conversion
0min
Average wait time
0%
Fewer walk-offs

Use cases

Flexible waitlists for every type of service.

Demand peaks

Skip physical lines and spread out the flow without chaos.

Walk-ins without a reservation

Capture spontaneous demand without losing control.

Limited tables

Prioritize parties with tags and optimize turnover.

The difference shows at every step

Traditional waitlist vs Plattio at every key step.

Guest sign-up
Traditional
Paper or scattered notes
Plattio
QR or dashboard in seconds
Estimated wait
Traditional
Rough guesswork
Plattio
Dynamic, real-time ETA
Guest alerts
Traditional
Manual phone calls
Plattio
Automatic WhatsApp/SMS
Priority control
Traditional
No visibility
Plattio
Tags and notes per party
Walk-off tracking
Traditional
No data
Plattio
Clear metrics and reports

Frequently asked questions

Ready to cut the lines and fill tables

Automate your waitlist and improve the guest experience from minute one.

Real-time ETAMultichannel alertsNo physical lines