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Pricing

One price per venue. Your whole restaurant on one platform

With Plattio you run bookings, orders and payments, your menu, website, reviews and team. Pick a 360 suite for the whole venue or start with just one module.

  • No per-booking or per-cover fees
  • Unlimited users, employees and bookings
  • Month to month with no lock-in

Choose your 360 suite

Four suites priced per venue, from the booking to the end-of-day close. Each one includes everything in the one before.

360 Essential

Fill your tables and get organized

€59/mo

€74/mo paying month to month

The year is paid up front
€708 a year

  • Unlimited bookings and users, with no per-booking or per-cover fees
  • Bookings from your website, Instagram, a QR code or the booking button on your Google Business Profile
  • Floor plan, automatic confirmation and reminders by email, SMS or WhatsApp
  • QR digital menu with allergens and automatic translation
  • Restaurant website with your menu and your booking form
  • Clock-ins with geolocation included, for unlimited employees
  • Guest profiles with visits, VIP status, tags and notes

Most popular

360 Complete

Open, serve, get paid and close the day

€119/mo

€149/mo paying month to month

The year is paid up front
€1,428 a year

Everything in 360 Essential, plus:

  • Order pad and POS with unlimited stations and receipts
  • Table ordering by QR code or NFC, with no per-order fee
  • Till with X report, shift handover and end-of-day close
  • Invoices issued automatically from the QR code on the receipt
  • Waitlist sign-up by QR code or on your website, with automatic guest alerts
  • Review requests after the visit, with AI sentiment analysis
  • Reports and analytics with AI, plus venue comparisons if you have several
  • Guest CRM with each guest's spend and how many guests come back

360 Total

From the booking deposit to the shift schedule

€199/mo

€249/mo paying month to month

The year is paid up front
€2,388 a year

Everything in 360 Complete, plus:

  • Deposits and prepayments
  • Automatic prepayment requests for guests with past no-shows
  • Gift cards and prepaid experiences
  • Analytics on average dining time, profitability per seating and guest patterns
  • Unlimited kitchen screens (KDS) and printers, with courses and firing
  • Shift schedule, time off and absences with approvals
  • Employee profiles and banked hours
  • Digital Menu Premium, with video

360 Tailored

Groups and large accounts

Talk to us

For groups with 5+ venues

Everything in 360 Total, plus:

  • 360 Total at every one of your venues
  • A per-venue price that drops as you add venues
  • A consolidated view of all your venues
  • A named account manager
  • Dedicated onboarding with an agreed scope
  • One invoice and one renewal date for all your venues

30 days free on the plan we agree in your demo, without SMS or WhatsApp. They start when you add your payment method, and on day 30 that plan is charged unless you cancel first.

Card terminal payments in Spain, with Orders, from 360 Complete. Global Payments charges its own fees, from 0.35%, and bills you for the terminal, separately from your Plattio subscription.

Compare the 360 suites feature by feature

Everything each suite includes, by category.

Pick which two suites to compare in the table header.

Plattio 360 suites comparison
Feature360 Essential360 Complete360 Total360 Tailored
Book your demo (opens in a new tab)Book your demo (opens in a new tab)Book your demo (opens in a new tab)Book your demo (opens in a new tab)

Essential, Complete and Premium show the level each module comes with. You'll find the detail, feature by feature, in the categories below.

Reservations, dining room and payments
Reservations EssentialEssentialCompleteComplete
Waitlist Not includedIncludedIncludedIncluded
Orders & POS, with till and invoicing Not includedEssentialCompleteComplete
Card payments with the Global Payments terminal Not includedOptional · Spain onlyOptional · Spain onlyOptional · Spain only
Digital Menu EssentialEssentialPremiumPremium
Website, guests and management
Restaurant website IncludedIncludedIncludedIncluded
Reviews Not includedIncludedIncludedIncluded
Guest profiles (CRM) IncludedIncludedIncludedIncluded
Team (time tracking and staff management) EssentialEssentialCompleteComplete
Reports and analytics with AI Not includedIncludedIncludedIncluded

Booking channels
Booking form for your website IncludedIncludedIncludedIncluded
Your own booking page if you have no website IncludedIncludedIncludedIncluded
Bookings from Instagram and your other social media IncludedIncludedIncludedIncluded
Booking button on your Google Business Profile IncludedIncludedIncludedIncluded
Booking QR code for tables, the entrance, signs or receipts IncludedIncludedIncludedIncluded
Phone bookings in the same calendar IncludedIncludedIncludedIncluded
Walk-ins on the same floor plan IncludedIncludedIncludedIncluded
Rules for your book and booking form
Minimum notice to book IncludedIncludedIncludedIncluded
How far ahead guests can book IncludedIncludedIncludedIncluded
Interval between bookable times IncludedIncludedIncludedIncluded
Maximum party size for web bookings IncludedIncludedIncludedIncluded
The booking form asks large parties to call IncludedIncludedIncludedIncluded
Close web bookings for one day IncludedIncludedIncludedIncluded
Special hours for dates and seasons IncludedIncludedIncludedIncluded
Services with seatings: lunch, dinner, brunch… Not includedNot includedIncludedIncluded
Booking length, by default and by party size IncludedIncludedIncludedIncluded
Smart seatings based on average dining time Not includedNot includedIncludedIncluded
Views and day-to-day
Monthly calendar view IncludedIncludedIncludedIncluded
Timeline by table IncludedIncludedIncludedIncluded
Booking list for each service IncludedIncludedIncludedIncluded
Live floor plan IncludedIncludedIncludedIncluded
Every booking's status at a glance IncludedIncludedIncludedIncluded
Drag and drop to move bookings IncludedIncludedIncludedIncluded
Instant alerts for new bookings and cancellations IncludedIncludedIncludedIncluded
Team alert when a guest changes a bookingIncludedIncludedIncludedIncluded
Choose which alerts your team gets and which your guests getIncludedIncludedIncludedIncluded
Auto-close for bookings nobody closed IncludedIncludedIncludedIncluded
Dining room and tables
A floor plan that matches your room IncludedIncludedIncludedIncluded
Areas with their own capacity IncludedIncludedIncludedIncluded
Tables that can be joined IncludedIncludedIncludedIncluded
Automatic table assignment by your priorities IncludedIncludedIncludedIncluded
Close a table, an area or the venue for hours or days IncludedIncludedIncludedIncluded
Guest communication
Automatic email when the booking is made IncludedIncludedIncludedIncluded
Email to confirm, change or cancel IncludedIncludedIncludedIncluded
Up to 3 email reminders IncludedIncludedIncludedIncluded
WhatsApp reminders €0.08 per message€0.08 per message€0.08 per message€0.08 per message
SMS notifications €0.10 per message€0.10 per message€0.10 per message€0.10 per message
Message wording you can customize Not includedNot includedIncludedIncluded
Confirmation and self-service
Automatic confirmation with attendance check IncludedIncludedIncludedIncluded
Guests change or cancel without calling IncludedIncludedIncludedIncluded
Your own cancellation policy IncludedIncludedIncludedIncluded
No-shows and deposits
Automatic no-show marking Not includedNot includedIncludedIncluded
Grace period before a no-show Not includedNot includedIncludedIncluded
Alert when a guest has another booking at the same time Not includedNot includedIncludedIncluded
Deposit for guests with past no-shows Not includedNot includedIncludedIncluded
Deposit or prepayment when the booking is confirmed Not includedNot includedFrom 1.5% + €0.25From 1.5% + €0.25
Fixed-amount deposit, per person or per bookingNot includedNot includedIncludedIncluded
The deposit comes off the bill or is refunded under your policy Not includedNot includedIncludedIncluded
SMS to the guest when the deposit is chargedNot includedNot included€0.10 per message€0.10 per message
Reservation waitlist, cross-selling and gift cards
Reservation waitlist Not includedNot includedIncludedIncluded
Cross-selling between the venues in your group Not includedNot includedWith 2+ venuesWith 2+ venues
Gift cards and prepaid experiences, sold online Not includedNot includedFrom 1.5% + €0.25From 1.5% + €0.25
Seatings, dining time and guests
Actual average dining time, from seating to closing the table Not includedNot includedIncludedIncluded
Profitability per seating, with occupancy and no-shows Not includedNot includedIncludedIncluded
Profitability per seating, with each seating's revenue Not includedNot includedIncludedIncluded
Guest patterns Not includedNot includedIncludedIncluded

Bring order to the door when walk-ins arrive. In the suites, from 360 Complete.

Orders Essential works with 2 printers, for example one in the kitchen and one at the bar. Orders Complete has no printer limit and adds kitchen screens, course firing and target times. In the suites, Essential is included from 360 Complete and Complete from 360 Total.

Part of the Orders module, at both levels. In the suites, from 360 Complete.

The menu guests open on their phone by scanning the table's QR code. Ordering from it requires the Orders module.

Ask for a review after the visit and use AI to understand what your guests think.

It comes complete in all four 360 suites.

Team Essential covers clock-ins with geolocation and automatic hour calculations. Team Complete adds the shift schedule, time off and absences, employee profiles, banked hours and overtime. In the suites, Essential is included from 360 Essential and Complete from 360 Total.

Guest profiles come with every suite and also with Reservations. AI reports are added from 360 Complete. Neither is sold on its own.

What you pay per venue, who can sign in, which devices it runs on and what happens to your data.

What you pay Plattio for each suite, and what third parties, such as the payment gateway or Global Payments, charge separately.

Pick your suiteBook your demo (opens in a new tab)Book your demo (opens in a new tab)Book your demo (opens in a new tab)Book your demo (opens in a new tab)

Only need one module?

Each module has its own price per venue. Pick one and see what each plan includes.

Reservations

Your reservation book with no booking fees and every channel in one calendar

Reservations Essential

Fill your book and organize your dining room

€39/mo

€49/mo paying month to month

The year is paid up front
€468 a year

  • Unlimited bookings, with no per-booking or per-cover fees
  • Bookings from your website, Instagram, a QR code or the booking button on your Google Business Profile
  • Live floor plan, with areas and tables that can be joined
  • Automatic confirmation and reminders by email, SMS or WhatsApp
  • Guests change or cancel without calling, under your cancellation policy
  • Guest profiles with visits, VIP status, tags and notes

Reservations Complete

Protect every table with deposits and no-show tracking

€89/mo

€111/mo paying month to month

The year is paid up front
€1,068 a year

Everything in Reservations Essential, plus:

  • Fixed-amount deposits and prepayments, per person or per booking
  • Automatic prepayment requests for guests with past no-shows
  • Gift cards and prepaid experiences
  • An alert if the guest has already booked the same time at another restaurant using Plattio
  • When you're full, the booking form suggests another venue in your group
  • Analytics on occupancy, average dining time and guest patterns

Also included in 360 Essential and 360 Complete, with Reservations Essential, and in 360 Total and 360 Tailored, with Reservations Complete.

Good to know

  • Emails are included. WhatsApp reminders and SMS notifications have a per-message cost.
  • On deposits, prepayments and gift cards, the payment gateway charges its own fee, from 1.5% + €0.25 on standard European cards. Plattio charges none.
  • Suggesting another venue in your group requires 2+ venues on your account.

Compare Reservations plans

What each Reservations plan includes
FeatureReservations EssentialReservations Complete
Book your demo (opens in a new tab)Book your demo (opens in a new tab)
Booking channels
Booking form for your website IncludedIncluded
Your own booking page if you have no website IncludedIncluded
Bookings from Instagram and your other social media IncludedIncluded
Booking button on your Google Business Profile IncludedIncluded
Booking QR code for tables, the entrance, signs or receipts IncludedIncluded
Phone bookings in the same calendar IncludedIncluded
Walk-ins on the same floor plan IncludedIncluded
Rules for your book and booking form
Minimum notice to book IncludedIncluded
How far ahead guests can book IncludedIncluded
Interval between bookable times IncludedIncluded
Maximum party size for web bookings IncludedIncluded
The booking form asks large parties to call IncludedIncluded
Close web bookings for one day IncludedIncluded
Special hours for dates and seasons IncludedIncluded
Services with seatings: lunch, dinner, brunch… Not includedIncluded
Booking length, by default and by party size IncludedIncluded
Smart seatings based on average dining time Not includedIncluded
Views and day-to-day
Monthly calendar view IncludedIncluded
Timeline by table IncludedIncluded
Booking list for each service IncludedIncluded
Live floor plan IncludedIncluded
Every booking's status at a glance IncludedIncluded
Drag and drop to move bookings IncludedIncluded
Instant alerts for new bookings and cancellations IncludedIncluded
Team alert when a guest changes a bookingIncludedIncluded
Choose which alerts your team gets and which your guests getIncludedIncluded
Auto-close for bookings nobody closed IncludedIncluded
Dining room and tables
A floor plan that matches your room IncludedIncluded
Areas with their own capacity IncludedIncluded
Tables that can be joined IncludedIncluded
Automatic table assignment by your priorities IncludedIncluded
Close a table, an area or the venue for hours or days IncludedIncluded
Guest communication
Automatic email when the booking is made IncludedIncluded
Email to confirm, change or cancel IncludedIncluded
Up to 3 email reminders IncludedIncluded
WhatsApp reminders €0.08 per message€0.08 per message
SMS notifications €0.10 per message€0.10 per message
Message wording you can customize Not includedIncluded
Confirmation and self-service
Automatic confirmation with attendance check IncludedIncluded
Guests change or cancel without calling IncludedIncluded
Your own cancellation policy IncludedIncluded
Guest CRM
A profile for every guest, with contact details IncludedIncluded
Number of visits and date of the last one IncludedIncluded
Booking history with status, no-shows and party size IncludedIncluded
VIP guests, flagged by your team IncludedIncluded
Custom tags IncludedIncluded
Each guest's birthday and preferred areaIncludedIncluded
Team notes on allergies, preferences and usual table IncludedIncluded
Nationality detected from the phone number IncludedIncluded
Block a guest from their profileIncludedIncluded
Import your guest database IncludedIncluded
Export your guest database whenever you likeIncludedIncluded
No-shows and deposits
Automatic no-show marking Not includedIncluded
Grace period before a no-show Not includedIncluded
Alert when a guest has another booking at the same time Not includedIncluded
Deposit for guests with past no-shows Not includedIncluded
Deposit or prepayment when the booking is confirmed Not includedFrom 1.5% + €0.25
Fixed-amount deposit, per person or per bookingNot includedIncluded
The deposit comes off the bill or is refunded under your policy Not includedIncluded
SMS to the guest when the deposit is chargedNot included€0.10 per message
Reservation waitlist, cross-selling and gift cards
Reservation waitlist Not includedIncluded
Cross-selling between the venues in your group Not includedWith 2+ venues
Gift cards and prepaid experiences, sold online Not includedFrom 1.5% + €0.25
Bookings report
Occupancy by time slot and by day Not includedIncluded
No-show and cancellation rates Not includedIncluded
Where each booking comes from Not includedIncluded
Seatings, dining time and guests
Actual average dining time, from seating to closing the table Not includedIncluded
Profitability per seating, with occupancy and no-shows Not includedIncluded
Profitability per seating, with each seating's revenue Not includedWith Orders
Guest patterns Not includedIncluded
New, returning and lapsed guests Not includedIncluded
With other Plattio modules
Waitlist checked against your reservation book With WaitlistWith Waitlist
Every payment linked to its table and booking With OrdersWith Orders
Review request when the booking is closed With ReviewsWith Reviews
Booking form inside your Plattio website With Website BuilderWith Website Builder
Account and setup
Bookings per month UnlimitedUnlimited
PIN access and role-based permissions IncludedIncluded
Assisted migration from your current system IncludedIncluded
Pick your planBook your demo (opens in a new tab)Book your demo (opens in a new tab)

Orders & POS

Order pad, POS and till in one system, from table to kitchen

Orders Essential

Take orders, get paid and close the till

€59/mo

€74/mo paying month to month

The year is paid up front
€708 a year

  • Order pad on your floor plan, with unlimited stations and receipts
  • Table ordering by QR code or NFC, with no per-order fee
  • Split bills, mixed payments, tips and discounts
  • Till with X report, shift handover and end-of-day close
  • Invoices issued automatically from the QR code on the receipt
  • Digital Menu Essential included, with no separate subscription

Orders Complete

Run the kitchen with screens, courses and timings

€119/mo

€149/mo paying month to month

The year is paid up front
€1,428 a year

Everything in Orders Essential, plus:

  • Unlimited kitchen screens (KDS) and printers
  • Coordinated courses and firing, with an optional expo station
  • Target times per station, with alerts when one falls behind
  • Analytics on kitchen times, voids and productivity
  • Average spend by table, server and shift

Also included in 360 Complete, with Orders Essential, and in 360 Total and 360 Tailored, with Orders Complete.

Good to know

  • When guests order from the table by QR code or NFC, they pay as usual, at the table or at the till.
  • VERI*FACTU invoicing is for the Spanish Tax Agency. The Basque Country and Navarre have their own system.

Integrated Global Payments card terminal

Optional · Spain only

You take card payments from the Plattio POS and, when you close the day, card takings are matched against the terminal's batch close. It requires Orders, at either level. In the suites, from 360 Complete.

Fees by card type
CardFee per transaction
Domestic debit0.35%
Domestic and EU credit0.50%
Domestic business0.90%
Outside the EU and EU business2.20%

Global Payments charges them directly to the restaurant. They aren't a Plattio fee.

The terminal has a separate monthly cost, which we go through in the demo. Global Payments bills it.

Module upgrades

If you want a module's higher level within your plan, it comes at a fixed price.

CombinationTotal per month, billed yearly
Orders Essential + Digital Menu Premium€99/mo€124/mo paying month to month
Orders Complete + Digital Menu Premium€159/mo€199/mo paying month to month

If your combination reaches €199 a month billed yearly and everything fits in 360 Total, we bill you for 360 Total.

Team

Time tracking, shifts and absences for your restaurant

Time tracking for your whole team

€49/mo

€61/mo paying month to month

The year is paid up front
€588 a year

  • Unlimited employees, with no per-person fee
  • Clock in from a phone or with a PIN on a terminal at the venue
  • Geolocation included, which you can switch on or off at any time
  • Tamper-proof records with timestamps, and corrections that need your approval
  • Hours worked and hours over contract, calculated automatically
  • Export your records whenever you like, as PDF, Excel or CSV

Team Complete

Plan shifts and manage each team member

€89/mo

€111/mo paying month to month

The year is paid up front
€1,068 a year

Everything in Team Essential, plus:

  • Weekly and monthly shift schedule, with drafts and copying from the previous week
  • Time off and absences with requests, approvals and a team calendar
  • Shift, break and rest rules for each team
  • A profile for each person with contract, documents and emergency contact
  • Banked hours and overtime rates, general or per person
  • Per-person report on hours worked vs planned, late arrivals and absences

Also included in 360 Essential and 360 Complete, with Team Essential, and in 360 Total and 360 Tailored, with Team Complete.

Good to know

  • Plattio keeps your clock-ins while your account is active. Export your records whenever you like to keep them for the 4 years required by Article 34.9 of the Workers' Statute (Spain).
  • Plattio calculates hours and prepares reports for your accountant. It doesn't generate payroll.
  • The Team Complete report adds sales per hour if you have Orders.

Waitlist

Walk-ins join with a QR code and wait wherever they like

Waitlist

Every feature, no tiers

€29/mo

€36/mo paying month to month

The year is paid up front
€348 a year

  • QR sign-up from the guest's phone, with nothing to download
  • Estimated wait based on real occupancy, updated automatically
  • Automatic alert when the guest's table is about to free up
  • Notes and priority for each party in one dashboard
  • Actual wait times and waitlist-to-table conversion

Also included in 360 Complete, 360 Total and 360 Tailored.

Good to know

  • Works on its own or with Reservations. If you have Reservations, the queue is checked against your reservation book so you don't give away a table that's already booked.
  • Email alerts are included. WhatsApp and SMS alerts are charged per message.

Reviews

Ask for a review after the visit and understand what your guests think

Reviews

Every feature, no tiers

€29/mo

€36/mo paying month to month

The year is paid up front
€348 a year

  • Review requests after the visit, by email or WhatsApp
  • Review QR code for the table or the receipt
  • Private channel for issues, with instant alerts
  • AI sentiment analysis on every review
  • Summaries of what your guests think, written by AI
  • Google Maps and TripAdvisor integration that takes guests to your listing
  • Periodic reports on your reviews

Also included in 360 Complete, 360 Total and 360 Tailored.

Good to know

  • Sending the request automatically when a booking closes requires Reservations.
  • Email requests are included. WhatsApp requests are charged per message.

Website Builder

Your restaurant website, edited by typing right on it

Website Builder

Every feature, no tiers

€15/mo

€19/mo paying month to month

The year is paid up front
€180 a year

  • Block editor, no coding needed
  • Hospitality template, ready to customize
  • Cover with your photo or video, gallery and map
  • Your Google reviews, shown on your website
  • In several languages and automatically mobile-friendly
  • We help you with the whole setup of your website

Also included in all four 360 suites.

Good to know

  • On your website, the booking block requires Reservations; the menu, Digital Menu; and the reviews you collect with Plattio, Reviews.

In every Plattio plan

  • Fixed price per venue
  • Unlimited users
  • Multiple venues in one account, each with its own subscription
  • Multiple currencies, one per venue
  • Two-step verification by email
  • App for Android, iPhone and Windows, installable from the web
  • Runs on your own devices, usually with nothing new to buy
  • Dark mode
  • GDPR data processing agreement (DPA)
  • Your data and your guests' data stay yours
  • CSV data import from other software
  • Ongoing training, as questions come up
  • Initial setup included, no sign-up fee

Terms

How you pay, what's charged separately and what happens if you change plans.

How you pay

One price per venue

Each venue has its own plan at a fixed monthly price, and you manage them all from the same account. Users, employees, bookings, POS stations and receipts are unlimited.

Annual or monthly billing

With annual billing you pay for the year up front in a single payment and save 20% compared with month to month; the price shown is what it works out to per month. Month to month has no lock-in, and it's the price shown crossed out. Both renew automatically; if you don't want to renew, cancel before the period ends.

Payment methods and currency

You pay your subscription by card or by SEPA Direct Debit. Every plan has a price in euros and another in dollars, which you can switch between with the currency selector on this page.

Price changes

If we change a price, we give you at least 30 days' notice and the new price applies from your next renewal. If you don't agree, you can cancel before it takes effect.

What you pay on top

Guest messages and payments

Each SMS costs €0.10 and each WhatsApp message €0.08, priced in euros even if you pay for your plan in dollars. Emails have no per-message cost. On deposits, prepayments and gift cards, the payment gateway charges its fee, from 1.5% + €0.25 on standard European cards. Plattio charges no fee on any of them.

Card terminal, Spain only

It's available with Orders or with a suite from 360 Complete. The terminal has a separate monthly cost, which we'll go through in the demo, and on every card payment Global Payments charges the restaurant its fee, which is 0.35% on domestic debit cards, 0.50% on domestic and EU credit cards, 0.90% on domestic business cards and 2.20% on non-EU cards and EU business cards. It isn't a Plattio fee.

Trial, changes and cancellation

30-day free trial

In your demo we agree the plan you'll start with, a suite or a single module. Your 30 free days start when you add your payment method, card or SEPA Direct Debit, and on day 30 that plan is charged automatically unless you cancel first. No SMS or WhatsApp messages are sent during the trial.

Changing plans

You can upgrade whenever you like, with no switching fee, and you only pay the difference in proportion to the time left in your period. Moving a module up a level within your suite, or adding Digital Menu Premium to Orders, has a fixed price, shown in the module upgrades table. A module your suite doesn't include is charged at its standalone price. And if you downgrade, you can still export your VERI*FACTU invoicing records and your clock-ins.

Seasonal pause

If your restaurant is seasonal, you can pause your subscription during the months you're closed, at no cost and without losing your data.

Cancelling and your data

You can cancel whenever you like, and it takes effect at the end of the period you've already paid for. What you've already paid isn't refunded, except in the cases set out in the Terms. Your data stays yours: after cancelling, you have 30 days to request an export in a commonly used format, and then it's deleted.

See the Terms of Service

Module upgrades

If you want a module's higher level within your plan, it comes at a fixed price.

CombinationTotal per month, billed yearly
360 Essential + Reservations Complete€109/mo€136/mo paying month to month
360 Essential + Team Complete€99/mo€124/mo paying month to month
360 Essential + Digital Menu Premium€99/mo€124/mo paying month to month
360 Complete + Reservations Complete€169/mo€211/mo paying month to month
360 Complete + Orders Complete€179/mo€224/mo paying month to month
360 Complete + Team Complete€159/mo€199/mo paying month to month
360 Complete + Digital Menu Premium€159/mo€199/mo paying month to month
Orders Essential + Digital Menu Premium€99/mo€124/mo paying month to month
Orders Complete + Digital Menu Premium€159/mo€199/mo paying month to month

If your combination reaches €199 a month billed yearly and everything fits in 360 Total, we bill you for 360 Total.

Pricing FAQ

Pricing and payment

Per venue. Each venue has a fixed price, which doesn't change with the number of users, employees, bookings, POS stations or receipts. They're all unlimited.

Paying the year up front, in a single payment, saves you 20% compared with paying month to month. For example, 360 Essential costs €59 ($69) a month paying the year up front, which is €708 ($828) in one go, or €74 ($86) a month with no lock-in.

By card or by SEPA Direct Debit. Your subscription is charged in advance, every month or once a year depending on the billing option you choose, and it renews automatically until you cancel.

Each venue has its own subscription, and you manage them all from the same account. From 360 Complete, with 2 or more venues, you can compare your venues side by side in the reports. For groups of 5 or more venues there's 360 Tailored, with volume pricing per venue, on request. It adds a consolidated view of all your venues, a named account manager, dedicated onboarding and a single invoice.

Yes. You can upgrade at any time with no switching fee, and you only pay the difference for the time left in your billing period. If you downgrade, you can still export your invoicing records and your clock-ins with their evidence.

Yes, each module upgrade has a fixed price. For example, 360 Complete with Orders Complete costs €179 ($209) a month paying the year up front, or €224 ($261) month to month. If what you sign up for at one venue reaches €199 ($229) a month billed yearly and it all fits inside 360 Total, we bill you for 360 Total.

Trial and contract

Yes. You try the plan we agree with you in the demo, a 30-minute video call, free for 30 days with everything it includes except SMS and WhatsApp. Email notifications do work. The “Start free” button takes you to book the demo.

Yes, a card or SEPA Direct Debit. Your 30 free days start when you add your payment method, and on day 30 the plan we agreed in your demo is charged automatically unless you cancel first. If you cancel during the trial, you aren't charged anything.

Not on monthly billing. You cancel whenever you like and it takes effect at the end of the month you've already paid for. With annual billing, the year is paid up front and the cancellation takes effect when it ends. The remaining months aren't refunded, except in the cases set out in the Terms of Service.

Yes. You can pause your subscription during the months you're closed, at no cost and without losing your data. When you reopen, your setup and history are just as you left them.

Your data is yours. After you cancel, you have 30 days to request an export in a commonly used format, and after that it's deleted. If you use the Plattio Team module, export your time records whenever you like to keep them for the 4 years required by Article 34.9 of the Workers' Statute (Spain).

Costs and fees

No. Plattio charges a flat fee per venue, with no per-booking or per-cover fees, however many bookings you take. There's no fee either on the orders your guests place from the table by QR code or NFC.

No. The initial setup is included and there's no sign-up fee. We do it with you and, if you ask, we help you bring your menu and your guest database into Plattio.

It depends on what you use. You pay separately for the SMS and WhatsApp messages you send, and the payment gateway's fee if you take deposits or prepayments, or sell gift cards. If you take card payments with the terminal in Spain, Global Payments charges you its fees and the terminal's monthly cost, which we go through in the demo.

Each SMS costs €0.10 and each WhatsApp message €0.08, on top of your subscription and only for the ones you send. They're priced in euros even when you view prices in dollars, and they aren't part of the free trial. Email notifications are included.

Nothing. Deposits, prepayments and gift cards in Reservations Complete and 360 Total are paid by card through the payment gateway, which charges its own fee, from 1.5% + €0.25 on standard European cards. The deposit is a fixed amount, per person or per booking, that's taken off the bill at payment and refunded according to your cancellation policy.

Usually not. Plattio installs on the tablets, phones or computer you already have. In a five-minute check, we see whether your devices and printers are compatible, so you'll know before you start if anything is missing.

Yes. With Plattio's affiliate program you earn a commission for every restaurant that subscribes through your link. The terms and how to join are on the program page.

How Plattio fits your restaurant

Yes. With 360 Essential or with standalone modules such as Reservations or Team, you keep taking payments on your POS, because they work without touching it. Plattio doesn't connect to other brands' POS systems. If you also want Plattio's order pad and till, Orders is included from 360 Complete or available on its own.

Yes. Reservations, Orders and Team are available on their own at either level, and Waitlist and Reviews on their single plan, always with a demo. Digital Menu and Website Builder are added to an existing Plattio account, and Digital Menu Premium is an upgrade to Digital Menu Essential, Orders or a suite. If you need several modules, 360 Essential already brings together Reservations, Team, Digital Menu, the website and the guest CRM.

No, but it saves them work. With the Plattio Team module you keep your time records. Team Complete adds the shift schedule, time off and absences, each person's profile, banked hours and overtime at the rate you set. Plattio doesn't generate payroll, so you export the hours as PDF, Excel or CSV and your accountant works from them.

Yes, you can sign up for Plattio from any country, with its own prices in euros and in dollars, and each venue works in a single currency. The integrated card terminal and VERI*FACTU invoicing are only available in Spain. That invoicing is for the Spanish Tax Agency, and the Basque Country and Navarre have their own system. In Mexico, invoicing isn't integrated with the SAT.

We're with you before and after you sign up

  • Dedicated 24/7 technical supportWith 360 Total and 360 Tailored, if something goes wrong we're there at any hour, including weekends and public holidays.
  • Sales teamMonday to Saturday, 9 am to 10 pm, Central European Time.

We'll help you choose the right plan for your venue

Tell us how you work and we'll tell you which suite or modules fit. Then we set it all up with you.

30-minute video call. Setup included