Cristina Fattucelli
Restaurant marketing specialist
Cristina Fattucelli writes about marketing, customer acquisition, and online reputation for restaurants on the Plattio blog. Her articles build on patterns observed by the team across reservations, reviews, conversion, repeat visits, and online visibility, focusing on how to turn that information into clearer commercial actions.
Published articles
Everything written by Cristina
How to Get Your Restaurant Recommended by ChatGPT (and Found on Google)
83% of restaurants are invisible in ChatGPT. A no-fluff technical guide to getting found on Google and recommended by AI: a consistent NAP, Bing Places, schema.org, an HTML menu, reviews, and a 10-minute audit with 5 prompts.
How to get more Google reviews for your restaurant
A practical guide to getting more Google reviews: when to ask for them (with the bill, in person), how to remove friction with a QR code, how to respond to negative ones, and how to measure it all.
How to Get a Customer to Come Back to Your Restaurant
Why a satisfied customer doesn't return on their own, and what system to use to trigger the second visit: customer data, segmentation, message templates for WhatsApp and email, and reactivation without a points program.
How to spot low demand in your restaurant before you lose reservations
Learn to spot low demand in your restaurant before it shows up in the till. Signals, metrics and actions to protect reservations, occupancy and revenue.
Customer experience at your restaurant: it starts before the visit
What a guest sees, compares, and hesitates over before booking your restaurant. Learn how to improve your website, reservation flow, reviews, and pre-visit trust.