Cristina Fattucelli
Restaurant marketing specialist
Cristina Fattucelli writes about marketing, customer acquisition, and online reputation for restaurants on the Plattio blog. Her articles build on patterns observed by the team across reservations, reviews, conversion, repeat visits, and online visibility, focusing on how to turn that information into clearer commercial actions.
Published articles
Everything written by Cristina
How to Get a Customer to Come Back to Your Restaurant
Why a satisfied customer doesn't return on their own, and what system to use to trigger the second visit: customer data, segmentation, message templates for WhatsApp and email, and reactivation without a points program.
How to spot low demand in your restaurant before you lose reservations
Learn to spot low demand in your restaurant before it shows up in the till. Signals, metrics and actions to protect reservations, occupancy and revenue.
Customer experience at your restaurant: it starts before the visit
What a guest sees, compares, and hesitates over before booking your restaurant. Learn how to improve your website, reservation flow, reviews, and pre-visit trust.