Reviews
Request reviews automatically and by QR
Send requests when the reservation closes or by QR, resolve issues privately, and make public reviews easy.
Reviews hub
La Terraza Bistro
Maria G.
Automatic request - 1h ago
"Fast service and excellent food. We'll be back."
Luis P.
In-venue QR - 3h ago
"Good food, but the wait was long."
What you gain from day one
How it works
Send the request when the reservation closes or by QR, and handle issues privately.
Close the reservation
Close the reservation
The review request fires automatically.
In-venue QR
In-venue QR
You can also request it manually.
WhatsApp broadcast
WhatsApp broadcast
Bulk sends from WhatsApp to collect more, with a per-use cost.
Issues handled privately
Issues handled privately
A private channel for guests to report a problem, with an instant alert to the venue.
Features that boost your reputation
Automatic post-reservation send
Requests sent at the end of every visit.
In-venue review QR
Collect instant feedback with a single code.
Link to Google or TripAdvisor
Captures the rating and gives the guest the link to post their review.
Built-in WhatsApp broadcast
Bulk message with a single click, with a per-use cost.
Review requests via email
Included channel: the request reaches the guest by email when the reservation closes.
Private channel for issues
Lets guests report a problem privately and alerts the venue instantly.
Dashboard by shift and team
Share performance with total clarity.
Click metrics
Measure how many customers open the link and act on it.
AI sentiment analysis
Automatically classifies the tone of every review you receive.
What you measure
Real data from your venue, not market averages.
Use cases
Reviews under control for every type of operation and channel.
High table turnover
Automatic requests with zero extra effort.
In-venue collection
QR ready to capture instant feedback.
WhatsApp campaigns
WhatsApp broadcasts to recover missed reviews, with a per-use cost.
The difference shows in every review
Manual management vs Plattio at every key step of the flow.
| Features | Manual management | Plattio |
|---|---|---|
| Request when reservation closes | Manual reminders | Automatic send |
| In-venue review | No QR | Ready-to-use QR |
| Issues handled privately | You find out late, or never | Instant alert and private channel |
| Recurring complaints | Hard to spot | Spotted and summarized by AI |
| WhatsApp broadcast | Not available | Built-in bulk message (per-use cost) |
| Click metrics | No tracking | Open rate per link |
| Review analysis | Manual reading | AI sentiment |
Frequently asked questions
It is sent automatically when the reservation ends, or manually with a QR.
With Google Maps and TripAdvisor: Plattio captures the rating and gives the guest the link to post their review on your listing.
Yes. If you build your website with Plattio Website Builder, you can add a reviews block to it with your Google reviews or the ones you publish from Plattio Reviews.
They can tell you through the private channel for issues, and the venue is alerted instantly.
Yes, you can send a WhatsApp broadcast to request reviews. Keep in mind it has a per-use cost and is not included in the free trial.
By email, which is included, and by WhatsApp, with a per-use cost; in the venue, with the QR on the table or the receipt. The automatic send when the reservation closes requires Reservations.
Yes, click metrics show the open and conversion rate for every campaign.
AI classifies each review as positive, neutral, or negative so you can prioritize responses without reading them all.
Ready to boost your ratings
Manage reviews in minutes and turn every comment into a better experience.